Question 1

WHAT IS THE RUNNING TIME?

Accepted Answer

2 hours 50 minutes including a 15-minute interval

Question 2

WHAT IS THE PERFORMANCE SCHEDULE?

Accepted Answer

https://london.lesmis.com/ticket-information/ for further information

Question 3

WHAT IS THE AGE RECOMMENDATION?

Accepted Answer

The age recommendation is 7+. Everyone, regardless of age, must have their own ticket to enter the theatre. Children under the age of 16 must be accompanied by and sat next to a ticketholder who is at least 18 years old. Children under the age of 3 will not be admitted. Latecomers may not be admitted until a suitable break but we cannot guarantee admittance into the performance.

Question 4

ARE PHOTOS OR VIDEO RECORDING ALLOWED?

Accepted Answer

We are happy for you to take photos inside the theatre before the show begins. Please share them on social media and tag us! Photography, video and sound recordings of any kind are strictly prohibited during the performance.

Question 5

DOES THE SHOW USE ANY SPECIAL EFFECTS?

Accepted Answer

The performance includes gunfire, smoke and flashing light effects.

Question 6

IS THERE MERCHANDISE AVAILABLE AT THE THEATRE?

Accepted Answer

Yes there is, in the theatre foyer. It is also available https://store.playbill.co.uk/lesmis.

Question 7

DO YOU OFFER BACKSTAGE TOURS?

Accepted Answer

For reasons of health and safety we are unable to offer any public access backstage.

Question 8

CAN I BUY A PROGRAMME?

Accepted Answer

Yes, this is available before and after the show and also during the interval, inside the theatre.

Question 9

DO YOU HAVE A CLOAKROOM AT THE VENUE?

Accepted Answer

Yes. The cloakroom is able to accept coats and small bags for a small charge. We are unable to accept larger bags or suitcases.

Question 10

DO YOU HAVE A LOST AND FOUND?

Accepted Answer

If you have any enquiries regarding lost property at Sondheim Theatre please email customer services. Lost property will be kept at the theatre for one month.

Question 11

WHERE IS THE NEAREST LONDON UNDERGROUND STATION?

Accepted Answer

The nearest train station is Charing Cross. The nearest tube station is Piccadilly Circus. The nearest bus stops are serviced by numbers 14, 19, 38.

Question 12

IS THERE SECURITY IN OPERATION AT THE VENUE?

Accepted Answer

Before your visit, please read our ‘Welcoming You Safely’ guidance here. For everyone’s safety and security, we continue to conduct regular security checks at our theatres and, working with Global Support Services, we use highly trained detection dogs to provide additional security spot checks. Please only bring one small bag that can be stored under your seat. To store larger items, please contact Stasher.com before you arrive. We provide 100% fresh air through our ventilation systems.

Question 13

WHAT SHOULD I WEAR?

Accepted Answer

There is no specific dress code at the theatre.

Question 14

ARE THERE ANY PLANNED PERFORMANCES FOR PATRONS WITH SPECIAL ACCESS NEEDS?

Accepted Answer

We currently offer Captioned and Audio Described performances. For performance dates and additional information, visit our Access page here. For more information

Question 15

IS THERE AN ACCESS TOILET?

Accepted Answer

There is an adapted toilet in the Foyer via a ramped corridor. Please ask a member of staff for assistance.

Question 16

IS THE THEATRE WHEELCHAIR ACCESSIBLE?

Accepted Answer

Wheelchair access is via the fourth side door on Wardour Street. Level transfers are available in Dress Circle Row D or wheelchair parks in the Schönberg Loge. We set aside this seating for wheelchair users so please get in touch before booking.

Question 17

IS THERE ASSISTANCE FOR THOSE WHO ARE HARD OF HEARING?

Accepted Answer

For those with partial hearing loss, Sennheiser Infrared Enhanced Hearing headsets are available. These headsets are available from the cloakroom.

Question 18

HOW MANY STEPS ARE THERE TO THE AUDITORIUM?

Accepted Answer

There is step free access from the Foyer to the Dress Circle Row D. There are 18 steps from the foyer up to the rear Dress Circle, 21 steps from the Foyer down to the Stalls and 39 steps from the Foyer to up the Grand Circle. Please note that this area is quite steep.

Question 19

CAN I EXCHANGE MY TICKETS?

Accepted Answer

If you bought directly with us, you can exchange your tickets up to 48 hours prior to your performance. https://help.delfontmackintosh.co.uk/hc/en-gb/articles/4412466733970-How-do-I-exchange-my-tickets- for more information

Question 20

HOW LONG IS THE SHOW RUNNING FOR?

Accepted Answer

The show is open-ended. Tickets are currently on sale through to 30 September 2023.

Question 21

WHAT HAPPENS IF A PRODUCTION OR PERFORMANCE IS CANCELLED?

Accepted Answer

In the event that the production or performance you have booked for is cancelled, we will e-mail you as soon as possible using the address given when making your booking and offer you an exchange, or a refund, subject to availability. If you have booked through a third party ticket agent, you will be contacted by your point of sale.

Question 22

WHEN WILL I GET MY E-TICKETS?

Accepted Answer

Your e-tickets will be sent immediately upon booking. They will appear as a PDF attachment to your confirmation email.

Question 23

CAN I BRING A GROUP OR SCHOOL PARTY?

Accepted Answer

Absolutely. https://london.lesmis.com/ticket-information/ for further details

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